User research course for UX

The objective of user experience design is to create products and services that users will feel good about using. But how do we know what users want? How can we empathise with them or understand their goals and objectives while also knowing which problems they want our products to solve? That’s where user research comes in. 

User research is the process of researching a product or service’s current or potential users. User research helps UX designers understand their users so that the products they create are more likely to satisfy them while meeting business objectives. Learn more about user research here.

In UX design, a user researcher, also known as a UX researcher, uses qualitative and quantitative research methods and analysis to gain insight into the users of a product.

A UX researcher’s work is ultimately in service of a product’s UX design but UX researchers aren’t designers. Instead, they synthesise and present their findings to the design team through presentations, personas, journey maps and other tools that will enable the team to understand the users they’re designing for. Learn more.

No, you don’t need any design or coding experience. Bring an open mind and aptitude to learn.

Students are admitted on a case-by-case basis after a consultation with one of our Education Advisors. Key factors we’ll discuss with you include:

1. Background

You don’t need experience in design or technology to enrol in our courses, although having one or both is a definite bonus.

2. Commitment

You do need to be motivated and committed. We set a high bar. Studying for one of our professional qualifications requires a certain amount of time, energy and focus. Our team will be there to support you along every step of the way but success will come as a result of your own diligence.

3. English language

You need to be comfortable learning in English. All video lessons, course materials, webinars, correspondence and the final exam are delivered in English.

There are two learning paths available to you:

1. Structured path

The most popular option is to follow the 16 week structure. Each week you are given a deadline with a number of video lessons to complete. You’ll also follow recommended start and finish dates for each project.

2. Self-directed path

Alternatively you can complete the course entirely at your own pace. As the course is delivered entirely online, it means that you’re free to complete it whenever you are free. You’ll still be able to take part in any of the webinars - either live or catching up through recordings. Once enrolled, you'll have access to all of the course materials for eight months.

Yes. All our mentors are industry professionals with many years of experience working in the field. Our mentors host webinars and will be available during these live sessions to answer questions, review progress and run quick tutorials.

Yes. Practical work is an important part of the course. You’ll complete a series of projects which will give you hands-on experience in user research. Completed project work can be added to your portfolio to showcase the skills that you’ve acquired through the course.

Yes, if you want to. Each course is limited to a maximum of 75 people. This allows you to build relationships with your fellow students on a dedicated Slack channel, and collaborate on projects and study time.

The UK higher education system is internationally renowned for its excellent standards. Our courses are all credit-rated by Glasgow Caledonian University, a highly-rated UK university. The Professional Certificate in User Research is allocated 15 credits at Level 7 on the Scottish Credit and Qualifications Framework. For your country, there will be an equivalent award in the relevant educational system. For guidance, please review the Certification Equivalents Table.