Free webinar
How to master user interviews
Rachael Joyce
Head of Research and Insights, UX Design Institute
Sara Hefny
Senior Product Researcher, Hotjar
In this webinar, we will explore what user interviews are and why they are such an important research method in UX. You’ll learn how to conduct effective interviews and build your confidence with this approach. Whether you're a current or aspiring UX researcher, this session will equip you with valuable guidance on how to conduct effective user interviews that yield valuable insights.
You will learn:
- Why user interviews can feel intimidating and how to build your confidence
- How to define your research questions and goals
- Tips for preparing your interview script
- Recruiting the right participants for your research
- Moderating skills to conduct effective interviews
- How to automate your user interview process with Hotjar Engage
On-demand
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Speakers
Rachael Joyce
Rachael is a skilled researcher with over 10 years’ experience in the field. She is currently Head of Research at the UX Design Institute where she is responsible for delivering insights to guide the company's strategy and direction. With a background in psychology, Rachael is fascinated by how users process information and make decisions when using digital interfaces. She is a mixed-methods researcher with a wealth of experience in both qualitative and quantitative methods.
Sara Hefny
Sara Hefny is a senior product researcher at Hotjar, a product experience insights tool. Trained as an anthropologist and qualitative researcher, Sara is passionate about collaborating with specialists in quantitative methodologies to produce rich, holistic insights that answer fundamental questions about human attitudes and behaviour. After nearly a decade in academic research, she transitioned to industry in an effort to better understand and center human needs in product and service design. Feel free to get in contact on LinkedIn!